Getting Help

Find the best way to get the support you need.

Support options

Depending on your needs, you can either submit a formal request for in-depth support or get quick answers directly in our Slack channel.

When to submit a request

For issues needing further action or detailed investigation by the DS team, please use our Support Request Form (pinned in our #rnd-designsystem-support channel). This applies to:

  • Topics requiring input from our designers and engineers.
  • Requests to add items to our backlog.
  • Reviews of bugs or component behavior.
  • Exploring components ideas before proposing them.

Once your request is submitted, you’ll receive a link to track its progress via our Support List.

 

When to use Slack

For straightforward questions or issues that can be answered briefly, you can message us directly on our support channel. Examples include:

  • Clarifications on documentation or libraries.
  • Immediate help with minor design system issues.
When to send a message in Slack vs. fill out our support form

When to send a message in Slack vs. fill out our support form


Submitting

Understand how to complete our support form (pinned in our #rnd-designsytem-support channel) and what each field means.

  • Requestor: Select your name so we know who you are.
  • Issue: Name your issue or question.
  • Type: Choose from component usage, bug report, feedback/suggestion, new component or pattern idea, or other.
  • Issue description: Provide details and context. You can include relevant links, like Figma files.
  • Suggested solution (optional): Let us know if you have an idea of how to solve the issue.
  • When do you need it? (optional): Specify a deadline if needed.

What happens next

After submitting a request, you will receive a link to track it. The design system team will respond within 48 hours and categorize it into one of these outcomes:

  • Something new: Your request involves creating something from scratch.
  • Update: Your request involves enhancing or improving an existing component or pattern.
  • No work needed: We will direct you to an existing solution, and no further work is required.
  • Team-specific work: The request falls outside the design system’s scope and should be addressed by the product team.

 

Follow up on your request

You can track the status of your requests and join discussions by adding comments directly to our Support List. This keeps everything transparent and ensures everyone stays updated on current progress and resolutions of previous issues.

  • New: The team has not yet looked at this.
  • In progress: We are working on it.
  • Solved: The issue has been resolved.
  • Contribution: We will suggest it to be a contribution.

We’ll keep in touch until the issue is marked as solved.